Purpose: To provide customers with a fair and transparent process for warranty returns and
exchanges while balancing service quality and operational cost as Horizon Powered continues to grow
its brand.
1. Warranty Coverage
All Horizon Powered products include a 1-year limited warranty from the original purchase date.
Warranty covers manufacturing defects only — not damage caused by misuse, neglect, or third-party
repairs. Proof of purchase (invoice or order number) must be provided for warranty claims.
2. Dead-on-Arrival (DOA) Units – First 7 Days
If a product fails within 7 days of delivery, Horizon Powered will cover both inbound and outbound
shipping for replacement via Ground service only. Customers must submit an RMA request online and
receive an RMA number before sending the product back.
3. Warranty Service – Up to 3 Months
If the product fails within 3 months (after DOA), the customer pays shipping to Horizon, and Horizon
covers the return shipping back to the customer (Ground service only).
4. RMA Submission Process
Customer submits the RMA request online via HorizonPowered.com. Horizon reviews and issues an
RMA number within 2 business days. The customer ships the defective unit to Horizon, Horizon
inspects it within 7–10 business days, then ships the repaired/replacement product via Ground.
5. Shipping Guidelines
All RMA shipments will be handled via Ground service only — no Overnight or 2-Day shipping.
Products returned without an RMA number may be refused or delayed.
6. Goodwill Policy
Horizon may offer one-time goodwill shipping coverage or faster replacement for first-time or repeat
customers to maintain satisfaction and brand loyalty.
7. Responsibility Table
See below table for summary of cost responsibilities.
8. Notes
Units with physical, liquid, or unauthorized modification damage will not be covered. All communication
must be handled online for tracking and transparency.
9. Implementation
Sales Team: Communicate this policy clearly to customers during the sales process. RMA Department:
Follow these procedures strictly for every claim. Web Admin: Publish this RMA policy on the
HorizonPowered.com website under Support > Warranty & Returns.
